FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Shipping


We process orders 1-3 business days from purchase and ship using Canada Post Expedited Parcel service. Shipping Times: Canada 1 - 3 business days via Expedited Parcel with more remote locations taking up to 5 business days. All orders in Canada are sent with a tracker. USA 5 - 8 business days for regular shipping. International 6 - 12 business days for regular international shipping. International orders can be sent with a tracker for an additional fee. Tracker options will be available at checkout.




Return Policy


RETURNS & EXCHANGES We are committed to making you feel and look like a goddess. We understand that there are circumstances where you need to return a product. Unfortunately, do the the intimate nature of our products we cannot accept returns on opened or used product. We will provide a refund or reship products that are damaged.
If you need to return a product or exchange it, please review our terms and policies below.

  • Product must be in original package and unused condition
  • Refund will be processed via original payment format minus shipping cost
  • Customer is responsible return shipping & handling charges, which will not be refunded, unless you received damaged merchandise.
  • Record your tracking number because we cannot issue a refund until we confirm receipt of the returned merchandise. We are not responsible for lost packages incurred by postal services.
  • Only items sold from www.diosawellness.com are acceptable for a refund. We are not responsible for 3rd party resellers.
Please e-mail us at info@diosawellness.com if you have any questions.





Product Quality


All of our products are sourced from organic ingredients in the USA. We are committed to sustainability and ethical practices. All of our products are 100% vegan and cruelty free. Each product is made by hand and not mass produced, ensuring the greatest quality. If you have any questions about our products, please e-mail us at info@diosawellness.com




Wholesale


If you are a beauty or wellness retailer, we are proud to offer wholesale pricing on some of our product lines. To apply for a wholesale account, please e-mail us at info@diosawellness.com. We look forward to speaking with you!





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